Streamlined citizen services with AI-powered document processing and automated case routing.
The department was processing thousands of claims manually, with paper forms causing delays, errors, and long wait times for Rhode Island citizens who needed help.
Assessed current document processing workflows and bottlenecks
Implemented AI-powered form recognition and data extraction
Built automated case routing based on claim type and priority
Created AI-assisted response templates for common inquiries
Trained staff on new systems with ongoing support
An AI-enhanced processing pipeline that automatically reads incoming documents, extracts key data, routes cases to the right team, and helps staff respond faster with AI-suggested templates.